Key Responsibilities:

- Customer Relationship Management:

- Build and maintain strong relationships with existing clients, understanding their needs and business goals.

- Serve as the primary point of contact for clients, ensuring high levels of customer satisfaction.

- Provide consultative support to customers, helping them leverage AWS services effectively.

- Proactively sell AWS services, guiding customers to the right solutions based on their business requirements.

- Identify new sales opportunities and cross-sell or up-sell AWS services to existing customers.

- Collaborate with sales teams to create tailored AWS solution offerings for clients.

- Develop account plans to ensure customer retention and drive account growth.

- Monitor account health, identify potential issues early, and work with technical teams to resolve them.

- Drive adoption of additional AWS services based on customer needs and changing business environments.

- Work closely with internal teams, including sales, marketing, technical architects, and AWS teams, customer success teams, to deliver customer solutions.

- Attend regular meetings with sales leadership to provide insights on customer needs, market trends, and competitive intelligence.

- Maintain detailed records of customer interactions and sales activities.

- Provide regular updates on account status, sales forecasts, and key metrics.

- Report on revenue, customer satisfaction, and other key performance indicators (KPIs).

- Stay up-to-date with the latest AWS products, solutions, and market trends.

- Represent the company at AWS events, user groups, and industry conferences

Qualifications:

- 3-5 years of experience in an Account Manager, Customer Success, or Sales role, with a focus on AWS cloud solutions or IT services.

- Strong experience in managing and growing enterprise accounts.

- Knowledge of AWS services such as EC2, S3, RDS, Lambda, etc., and their business applications.

Skills:

- Excellent communication, negotiation, and relationship-building skills.

- Ability to identify customer needs and match them with appropriate AWS solutions.

- Strong problem-solving skills and a customer-first mindset.

- Experience using CRM tools (e.g., Opla, Salesforce) for account management and reporting.

- Strong organizational and time management skills

Why Join Us:

- Competitive salary with performance-based incentives.

- Access to AWS certifications and professional development opportunities.

- A collaborative, inclusive, and innovative company culture.

- Health and wellness benefits.

- Flexible working hours and the possibility for remote work.

- Opportunities to work with cutting-edge cloud technologies and top-tier clients