[HCM] - IT Service Desk
JOB DESCRIPTION
- First level of IT service support and act as a single point of contact for IT Incident & Request.
- Make sure that tickets are assigned to right support team with righ priority and monitor to make sure tickets close as per Service Level Agreement.
- Communicate News, Policy, Guideline and IT update to end-users.
- Manage user account for employees (create, delete, edit).
- Provide daily/ weekly/ monthly report related to Incident/ Request Management and User Management.
JOB REQUIREMENT
- Bachelor degree in computer or related field.
- 1-2 YOE with similar positions.
- Good at English skills (reading and writing).
- Understand basic concept of ITIL especially incident management process.
- Basic knowledge of Hardware and Common Software, Microsoft Windows, Microsoft Office 365, knowledge of printer, PC, Laptop.
- Good at communication skill via email, team work.
- Onsite Dist. 1, HCMC (Mon-Fri / 8:30-17:30).
BENEFITS
- Highly competitive salary and bonus, plus several additional benefits.
- Productivity bonus added according to the business results of the Company
- Welfare package of Holiday 9 million/year.
- Consider periodic salary increases once a year. Or an unexpected pay rise based on personal accomplishment.
- Opportunity to work on challenging international projects.
- Being part of a rapidly expanding organization.
- Possibility to gather certificates and participate in world-class courses.
- Laptop and facilities provided.