JOB DESCRIPTION

• First level of IT service support and act as a single point of contact for IT Incident & Request.
• Make sure that tickets are assigned to right support team with righ priority and monitor to make sure tickets close as per Service Level Agreement.
• Communicate News, Policy, Guideline and IT update to end-users.
• Manage user account for employees (create, delete, edit).
• Provide daily/ weekly/ monthly report related to Incident/ Request Management and User Management.
• Working with ticket system, especially Service Now.

JOB REQUIREMENT

• Bachelor degree in computer or related field.
• 2+ YOE with similar positions.
• Good at English skills.
• Understand basic concept of ITIL especially incident management process.
• Basic knowledge of Hardware and Common Software, Microsoft Windows, Microsoft Office 365, knowledge of printer, PC, Laptop.
• Good at communication skill via email, team work.
• Onsite Dist. 7, HCMC (Mon-Fri / 8:30-17:30).

BENEFITS

• Highly competitive salary and bonus, plus several additional benefits.
• Productivity bonus added according to the business results of the Company
• Welfare package of Holiday 9 million/year.
• Consider periodic salary increases once a year. Or an unexpected pay rise based on personal accomplishment.
• Opportunity to work on challenging international projects.
• Being part of a rapidly expanding organization.
• Possibility to gather certificates and participate in world-class courses.
• Laptop and facilities provided.