JOB DESCRIPTION

• Manage outsourced staff teams from service providers (IT Operation and Facility teams).
• Act as the primary point of contact between client and the service provider.
• Organize regular service meetings, address issues, escalate incidents when needed.
• Provide emergency response; delegate backup personnel when absent.
• Manage outsourced personnel: hiring, training, evaluation, scheduling, performance.
• Ensure adherence to client’s policies (security, SOP, safety, etc.).
• Manage operational data platforms and ensure strict confidentiality.

REQUIREMENTS

• Bachelor’s degree or higher in Information Technology, Cybersecurity, Telecommunications,... or other related fields.
• Minimum 3 years of experience in a similar role.
• Experience: Must be a full-time employee of the service provider (not subcontractor). 
• Management Skills: Staff organization, compliance monitoring, task delegation.
• Communication Skills: Strong communication across client functions, meetings, reporting.
• Language: Vietnamese + fluent English (able to communicate clearly in daily/weekly meetings or as required with regional IT).
• Soft Skills: Clear communication, effective teamwork, task organization.

Preferred Qualifications:

• Experience in managing large-scale service operations or projects.
• Multiregional and multilingual coordination skills.
• Strong decision-making and emergency handling capabilities.

COMPENSATION

• Competitive salary based on capability and job position.
• KPI-based performance bonus (quarterly/annual depending on the role).
• Annual cash benefit package of 9 million VND on occasions such as Holidays, Tet, and the Corporation’s Birthday.
• Annual salary review based on performance, with potential ad-hoc increases for outstanding achievements.

BENEFITS

• Full Social Insurance contributions and CMC Care health insurance upon signing the official contract.
• Paid leave: 12 days/year + 1 additional paid day off on your birthday.
• Opportunities to attend professional training programs from basic to advanced.
• 100% sponsorship for international IT training courses and certifications.
• Company laptop/technology devices provided for work.
• Young, dynamic, and professional working environment.
• Team building activities and diverse cultural engagement programs.
• Recognition and awards from CMC Corporation & CMC TS for outstanding contributions (projects, business, management).
• Working hours: Monday – Friday.