1. Role Objective 

• Responsible for managing, retaining and growing the existing SAP account portfolio; ensuring 
  satisfaction, renewal rates and revenue growth of the current client base.
• Own the revenue KPIs (upsell/cross-sell) for the assigned existing client base and the client 
  retention / contract-renewal rate in the following years.
• SAP services/products include: SAP Public Cloud, Private Cloud, Rollout, Application 
  Maintenance Support – AMS, and the provision of SAP Outsourcing staffing resources. 

2. Key Responsibilities 

• Be the primary point of contact for the assigned client base; build long-term relationships to 
  develop them into VIP / SVIP accounts.
• Understand client needs and propose additional SAP solutions/services (upsell, cross-sell) using 
  a consultative-selling approach.
• Ensure timely renewal of license and service contracts.
• Coordinate with Delivery/Presales to ensure projects meet the delivery timeline committed to 
  clients.
• Own the account plan; track revenue and expansion opportunities across each assigned client 
  base.
• Handle client complaints about services and project quality; ensure the client retention / contract
  renewal rate meets the assigned targets.
• Keep CRM updated and report account status periodically to the Head of Department.

3. Must-have Requirements 

• At least 3+ years of B2B account management/sales experience in ERP, IT Outsourcing or 
  SaaS/Cloud.
• A proven track record of retention and revenue growth on existing accounts, supported by figures.
• Strong relationship management, communication and problem-solving skills.
• Understanding of SAP or other ERP services/solutions.
• Working-level English..

4. Preferred (Plus Points) 

• Experience with large enterprise clients and long-term SAP service contracts. Understanding of the SaaS
• sales model, SAP licensing policy, and SAP-related 
  services/products matched to client usage needs. 

5. Competencies & Qualities 

• Customer-oriented, trust-building.
• Detail-oriented, and stays close to clients in line with project commitments.
• Negotiation skills for renewals and expansion of the assigned services/products.
• Highly disciplined, accountable and committed to sales/revenue KPIs. 

6. Benefits 

• Competitive base salary (negotiable based on capability) + commission/bonus 
  based on project gross profit and KPIs.
• Performance bonus, project bonus, periodic salary reviews.
• Full statutory insurance + healthcare package; leave per company policy.
• SAP training & certification, with a clear career path in an international environment.
• Work with enterprise partners and clients in Vietnam and abroad.