[HCM] Application Support Helpdesk
JOB DESCRIPTION
| - Understand mobile & desktop application and deploy them for laptop and mobile iOS/ Android devices |
| - Ensure the application is installed on a laptop/ mobile device for existing users or new users |
| - Able to diagnose & troubleshoot issues, including laptop/ mobile app, wifi, 3G, etc. |
| - Understand IT L1 service process supports, escalation, and ticket and follow up with L2 until it's resolved |
| - First point of contact when the application laptop/ mobile user has an issue |
Responsibilities
| - Able to articulate technical issues in English for speaking and writing |
| - Able to support for both Vietnam and Philippines users |
| - Understand ITIL framework and process ( such as request, incident, change) |
| - at least one year of experience supporting front-end applications for 500+ mobile device. Prefer the person who has already deployed DMS (Distribution Management System) |
BENEFITS
HR benefits
- Competitive salary
- Salary band per level are reviewed once per year
- Parking: GFT covers the monthly parking fee for employee motorbikes
- Performance evaluation is once per year, for 2 purposes:
> Performance bonus > Salary increments
Health care
- Private health insurance: including accident, outpatient, in-patient, maternity, and dental for all permanent employees who pass 2-month probation.
- Optical: expense claim for eyewear
- Annual health check-ups.
- Vacation
- Maximum 13-day vacation leave/year
Exciting career and development opportunities
-
- Large scale products with modern technologies
- Clear roadmap for career advancement in both technical and leadership pathways
- Sponsored certificates in both IT
