JOB DESCRIPTION

• Assist users less-capable at English with creating incident tickets and translation as when needed:
  • Cooperate with Service Desk or Local OSS to solved complexity issue with expert support (Windows OS and Mac OS,Voice,Application....).
  • Support create and translate IT guideline, training to end users about these guidelines when end user query.
  • Operation and maintenance video conference device and booking system (Ms Teams and Cisco Webex).
  • Assist ITM with interpretation in meetings, taking notes and complete tasks given before and after the meetings.
• Infrastructure - Level 1:
  • Support with troubleshooting of infrastructure related issues, the person is not supposed to lead the troubleshooting but knowledge about network, system and overall system security is required to help follow through the tickets and may assist central teams and MISM when needed.
  • Support manage IT asset include physical health check, update, tidy, disposal with accurate information, mostly infra-related ones.
  • Support tidy configuration network device and network diagram, rack layout, patch panel with accurate information.
  • Be ready to work at weekend to support changes or incidents though infrequent and maybe required from time to time.
  • Be ready to travel to Ha Noi, Bien Hoa - The transportation, hotel fee & business fee will be paid.
  • Assist MISM with IT related work.

JOB REQUIREMENT

• At least 2 years’ experience with similar position.
• Good English communication skills.
• CCNA, Windows Server Hybrid Administrator, ITILv4 or equivalent level.
• Good at teamwork.
• Onsite Phu Nhuan Dist., HCMC.

BENEFITS

• Highly competitive salary and bonus, plus several additional benefits.
• Productivity bonus added according to the business results of the Company
• Welfare package of Holiday 9 million/year.
• Consider periodic salary increases once a year. Or an unexpected pay rise based on personal accomplishment.
• Opportunity to work on challenging international projects.
• Being part of a rapidly expanding organization.
• Possibility to gather certificates and participate in world-class courses.
• Laptop and facilities provided.